PHONE# 359-2717 1-800-707-2717 TDD 359-6598

OFFICE HOURS 8:00 a.m.- 5:00 p.m. Monday - Friday Closed on Saturdays, Sundays, and Holidays

BUS SERVICE HOURS 8:00 a.m. - 5:00 p.m. Monday-Friday Saturday - Limited - Volunteer only Sunday - 8:00-Noon, New Ulm Local runs only

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REQUESTING RIDES

Calling to request ride(s) should be done by calling 359-2717 or toll free 1-800-707-2717 between 8 a.m. and 3 p.m. Monday through Friday. Request for rides need to be called in no later than 3 p.m. on the day prior to wanting the ride. Rides for Sunday and Monday need to be called in prior to 3:00 p.m. on Fridays. Rides can be requested up to two weeks in advance.

Calls received after 3 p.m. for rides needed the next day will be honored on a space-available basis at the start of the next business day.

Actual pickup times could be adjusted based on the transit system's needs. Heartland Express will try to do everything possible to honor passenger's needs in a cost efficient fashion.

All riders should be ready between 10 minutes before and 10 minutes after the scheduled arrival or departure times.

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STANDARD WAIT TIME

Standard wait time for the driver at a pickup location will be up to 5 minutes. It is very important to keep on time. The later the passenger is, the later the rest of the schedule gets making everyone else late as the day goes on. This is very important with a tight schedule that does not allow much flexibility.

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CANCELLATIONS

Cancellations of rides need to be made up to 1 hour prior to the scheduled pickup time. This allows time for the dispatcher to contact the bus driver that was scheduled to make the pickup. This saves unnecessary travel time and is a cost saving for everyone.

Cancellations can be made by calling the Heartland Dispatcher or leaving your information on the answering machine at 359-2717 or toll free at 1-800-707-2717. TDD 359-6598.

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FARES

In Town	Nutrition Site Transportation	In County	Out of County (Medical Appointments)
Bus or Volunteer driver $1.25 or 1 White Token, one way.	Bus or Volunteer driver $.60 or one Blue token, one way.	Bus or Volunteer driver $2.50 or two White tokens, one way.	Volunteer driver only $.25 per mile.

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DISCOUNT TOKEN PURCHASE

Package of 10 white tokens $10.50 ($12.50 value) A savings of $2.00 per pack of 10 tokens. Packages of white tokens are available at major outlets throughout the various communities.

Packages of 10 blue tokens $5.00 ($6.00 value) A savings of $1.00 per pack of 10 tokens.
Packages of blue tokens are available at the Senior Dining Site.