Request a Ride

Heartland Express Rider Guide (PDF)

To Request a Ride

Ride requests should be made between 8am and 3pm weekdays.

Phone: 359-2717
Toll Free: 1-800-707-2717
TDD: 359-6598

Bus Service Hours

Weekdays 8:00 am - 5:00 pm
New Ulm Only 6:15 am – 5:45 pm
Sunday New Ulm Only 8:00 am- Noon

Office Information

Weekdays 8:00 am - 5:00 pm
Closed on Saturdays, Sundays and Holidays

Located at 1900 North Franklin St in New Ulm

Phone: 359-2717
Toll Free: 1-800-707-2717

Email Heartland Express

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Title VI Notification (PDF)

Human Services

Brown County Heartland Express is partially funded by:DOT Logo CMYK Reverse


Requesting Rides:Heartland1

Calling to request ride(s) should be done by calling 359-2717 or toll free 1-800-707-2717 between 8 a.m. and 3 p.m. Monday through Friday. Request for rides need to be called in no later than 3 p.m. on the day prior to wanting the ride. Rides for Sunday and Monday need to be called in prior to 3:00 p.m. on Fridays. Rides can be requested up to two weeks in advance.  Calls received after 3 p.m. for rides needed the next day will be honored for medical appointments only at the start of the next business day.

Actual pickup times could be adjusted based on the transit system's needs. Heartland Express will try to do everything possible to honor passenger's needs in a cost efficient fashion.

All riders should be ready 10 minutes before the scheduled arrival or departure times.

Standard wait time for the driver at a pickup location will be up to 3 minutes. It is very important to keep on time. The later the passenger is, the later the rest of the schedule gets making everyone else late as the day goes on. This is very important with a tight schedule that does not allow much flexibility.


Cancellations of rides need to be made up to 1 hour prior to the scheduled pickup time. This allows time for the dispatcher to contact the bus driver that was scheduled to make the pickup. This saves unnecessary travel time and is a cost saving for everyone.

Cancellations can be made by calling the Heartland Dispatcher or leaving your information on the answering machine at 359-2717 or toll free at 1-800-707-2717. TDD 359-6598.

Closed on the Below Holidays:

  • New Years Day
  • Easter Sunday
  • Sunday before Memorial Day
  • Memorial Day
  • July 4th
  • Sunday before Labor Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Transit Fare

In Town:
$1.50 or 1 white token, one way
In County:
$3.00 or two white tokens, one way
Nutrition Site:
$.75 or one Blue Token, one way (New Ulm Nutrition Site Only)

Discount Token Purchases

Package of 10 white tokens $13.00 ($15.00 value) are available at major outlets throughout the various communities.

Packages of 10 blue tokens $6.50 ($7.50 value) are available at the New Ulm Senior Dining Site or at the Heartland Express Office

Tokens Available At:  
New Ulm: Fransden Bank - Alliance Bank - Citizens Bank - Hy Vee - Cash Wise - Bank Midwest
Sleepy Eye: Schutz Family Foods - Randy's Family Drug
Springfield: Springfield Market - Red Rock Bank
Comfrey: Choice Financial Savings
Hanska: Alliance Bank



Data Practices:

Salary Compliance Notice:

Performance Measure Report:


Office Hours: 8am to 4:30pm (most offices)

Main Office Phone: 507-233-6600

Courthouse Address:
14 S State St
New Ulm, MN 56073

Individual Office Hours may vary.


© 2018 Brown County, MN. All Rights Reserved.