Request a Ride

 To Request a Ride

Ride requests should be made between 8 a.m. and 3 p.m. weekdays.

Phone: 1-507-359-2717
Toll Free: 1-800-707-2717
TDD: 1-507-359-6598

Rider Guide


Bus Service Hours

Weekdays 8 a.m. - 5 p.m.
New Ulm Only 6:15 a.m. – 5:45 p.m.
Sunday New Ulm Only 8:00 a.m.- Noon

Closed on These Holidays


Office Information

Weekdays 8 a.m. - 5 p.m.
Closed on Saturdays, Sundays and Holidays

Located at 1900 North Franklin St. in New Ulm

Phone:1-507-359-2717
Toll Free: 1-800-707-2717

Email Heartland Express


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Title VI Information

Human Services


Brown County Heartland Express operates with funding from and in partnership with MNDOTDOT Logo CMYK Reverse

Rider Guide

Heartland Express Driver helping a passenger onto the bus.

 Riders are expected to follow these rules of common courtesy and behavior when riding Heartland Express:

  • Fares are paid upon boarding. Drivers do not carry change, so please use exact change or tokens.
  • Ride safe! Always wear a seatbelt.
  • Be ready to board bus up to 10 minutes before scheduled pickup time and be visible to driver upon arrival. Driver will not wait beyond three minutes for boarding of the bus.
  • If the bus has not arrived within 10 minutes after scheduled pickup time, call dispatch at 507-359-2717 or 800-707-2717.
  • Bus will pick you up from the door of your pickup location and drop you off at the door of your destination.
  • Call with cancellations ASAP as no shows will prevent our system from functioning efficiently as possible. Three no shows will result in suspension of bus service.
  • Always be considerate of other passengers. Inappropriate language will not be tolerated.
  • Do not block the aisle.
  • There is a limit of four bags per rider. You are responsible for your belongings.
  • No smoking on or near bus.
  • Shoes and shirt are required.
  • Remain seated for entire ride.
  • No firearms, weapons, fireworks, hazardous materials or chemicals.

Driver Responsibilities:

  • Drivers will provide safe, courteous and respectful service.
  • They will assist passengers on and off the bus safely as needed.
  • They will provide use of wheelchair accessible lift upon request for boarding and departing.

Other guidelines:

  • Service animals are allowed.
  • We are not responsible for lost items.
  • We reserve the right to refuse transportation to any individual at our discretion.

Fare

In Town:
$1.50 or 1 white token, one way
In County:
$3.00 or two white tokens, one way
Nutrition Site:
$.75 or one Blue Token, one way (New Ulm Nutrition Site Only)

Save by Buying a Package of Tokens

  • Package of 10 white tokens $13 ($15 value) are available at most area banks and grocery stores throughout the county and at the Heartland Express Office.
  • Packages of 10 blue tokens $6.50 ($7.50 value) are available only at the New Ulm Senior Dining Site and the Heartland Express Office

Tokens Available At:

New Ulm:

  • Fransden Bank
  • Alliance Bank
  • Citizens Bank
  • Hy Vee
  • Cash Wise
  • Bank Midwest

Sleepy Eye:

  • Schutz Family Foods
  • Randy's Family Drug

Springfield:

  • Springfield Market
  • Red Rock Bank

Comfrey:

  • Choice Financial Savings

Hanska:

  • Alliance Bank

Translate

Notice

Data Practices:

Salary Compliance Notice:

Performance Measure Report:

Contact

Office Hours: 8am to 4:30pm (most offices)

Main Office Phone: 507-233-6600

Courthouse Address:
14 S State St
New Ulm, MN 56073

Individual Office Hours may vary.

 

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