Request a Ride

 To Request a Ride

Ride requests should be made between 8 a.m. and 3 p.m. weekdays.

Phone: 1-507-359-2717
Toll Free: 1-800-707-2717
TDD: 1-507-359-6598

Rider Guide

Rides must be requested one business day prior to day of the ride.

Ride requests can be made up to 14 days in advance.

Same day requests will be honored if our prescheduled routes allow.

Bus Service Hours

Weekdays 8 a.m. - 5 p.m.
New Ulm Only 6:15 a.m. – 5:45 p.m.
Sunday New Ulm Only 8:00 a.m.- Noon

Closed on These Holidays

Office Information

Weekdays 8 a.m. - 5 p.m.
Closed on Saturdays, Sundays and Holidays

Located at 1900 North Franklin St. in New Ulm

Toll Free: 1-800-707-2717

Email Heartland Express

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Title VI Information


Human Services

Brown County Heartland Express operates with funding from and in partnership with MNDOTDOT Logo CMYK Reverse

Title VI Notice Information

Title VI Notice to the Public

Brown County Human Services/Brown County Heartland Express (known as Brown County Heartland Express), operates its programs without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she/he has been aggrieved by an unlawful discriminatory practice under Title VI may file a complaint with Brown County Heartland Express.

For more information on the Brown County Heartland Express civil rights program, obligations and complaint procedures, please contact:

You may also contact our administrative office at:

    • 1117 Center Street, New Ulm, MN 56073

Persons with limited English proficiency may contact:
Personas con competencia limitada en ingles pueden contractor:

    • Brown County Human Services: 1-877-746-4674

Title VI complaint may also be made by contacting:

    • Minnesota Department of Transportation
      395 John Ireland Blvd
      Office of Civil Rights
      Title VI Specialist
      Mail Stop 70
      St Paul, MN 55155-1899
    • Phone 651-366-3073; Fax 651-366-3129

Brown County Heartland Express Title VI locations where “Notice to the Public” sign is posted:

    • Brown County Human Services, 1117 Center Street, New Ulm, MN 56073 on the bulletin board across from the entry door in the lobby
    • In each transit vehicle operated by Brown County Heartland Express
    • Brown County Heartland Express Office, 1900 N Franklin, New Ulm, MN 56073 on the bulletin board inside the Heartland Express office door
    • Brown County website

Brown County Heartland Express Title VI Complaint Procedure

Brown County Heartland Express is committed to ensure that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin by Brown County Heartland Express (BCHE) may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. BCHE investigates complaints received no more than 90 days after the alleged incident. BCHE will process complaints that are complete.

Once the complaint is received, BCHE will review and determine if our office has jurisdiction. The complainant will receive an acknowledgment letter informing her/him whether the complainant will be investigated by our office.

BCHE has 90 days to investigate the complaint. If more information is needed to resolve the case BCHE may contact the complaint. The complaint has 30 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive additional information within 30 business days, BCHE can administratively close the case. A case can administratively close also if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that was not a Title VI violation and the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident and explains whether any disciplinary actions, additional training of the staff member or other actions will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the closure letter or LOF to do so.

You may file with Brown County Heartland Express through the U.S. mail to:

    • Transportation Manager
      1900 N Franklin
      New Ulm, MN 56073

A person may also file a complaint directly to:

    • Minnesota Department of Transportation
      395 John Ireland Blvd
      Office of Civil Rights
      Title VI Specialist
      Mail Stop 70
      St Paul, MN 55155-1899


In Town:
$1.50 or 1 white token, one way
In County:
$3.00 or two white tokens, one way
Nutrition Site:
$.75 or one Blue Token, one way (New Ulm Nutrition Site Only)

Save by Buying a Package of Tokens

  • Package of 10 white tokens $13 ($15 value) are available at most area banks and grocery stores throughout the county and at the Heartland Express Office.
  • Packages of 10 blue tokens $6.50 ($7.50 value) are available only at the New Ulm Senior Dining Site and the Heartland Express Office

Tokens Available At:

New Ulm:

  • Frandsen Bank
  • Alliance Bank
  • Citizens Bank
  • Hy Vee
  • Cash Wise
  • Bank Midwest

Sleepy Eye:

  • Schutz Family Foods
  • Randy's Family Drug


  • Springfield Market
  • Red Rock Bank


  • Choice Financial Savings


  • Alliance Bank


Mission Statement

Commitment to Excellence through Leadership, Teamwork, and Education


Department Directory

Hours: 8am to 4:30pm
(most offices)

Courthouse Address:
14 S State St
New Ulm, MN 56073