Brown County of Minnesota

• Title VI Notifice to the Public
• Brown County Heartland Express Title VI Complaint Procedure
• Brown County Heartland Express Title VI Civil Rights Discrimination Complaint Form (PDF)

Title VI Notice to the Public

Brown County Human Services/Brown County Heartland Express (known as Brown County Heartland Express), operates its programs without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she/he has been aggrieved by an unlawful discriminatory practice under Title VI may file a complaint with Brown County Heartland Express.

For more information on the Brown County Heartland Express civil rights program, obligations and complaint procedures, please contact:

• • Pat LaCourse, Transit Manager Phone 507-359-6562 pat.lacourse@co.brown.mn.us

You may also contact our administrative office at:

• • 1117 Center Street, New Ulm, MN 56073

Persons with limited English proficiency may contact:
Personas con competencia limitada en ingles pueden contractor:

• • Brown County Human Services: 1-877-746-4674

Title VI complaint may also be made by contacting:

• • Minnesota Department of Transportation
    395 John Ireland Blvd
    Office of Civil Rights
    Title VI Specialist
    Mail Stop 70
    St Paul, MN 55155-1899

• • Phone 651-366-3073; Fax 651-366-3129

Brown County Heartland Express Title VI locations where “Notice to the Public” sign is posted:

• • Brown County Human Services, 1117 Center Street, New Ulm, MN 56073 on the bulletin board across from the entry door in the lobby
  • In each transit vehicle operated by Brown County Heartland Express
  • Brown County Heartland Express Office, 1900 N Franklin, New Ulm, MN 56073 on the bulletin board inside the Heartland Express office door
  • Brown County website brown.mn.us

Brown County Heartland Express Title VI Complaint Procedure

Brown County Heartland Express is committed to ensure that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin by Brown County Heartland Express (BCHE) may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. BCHE investigates complaints received no more than 90 days after the alleged incident. BCHE will process complaints that are complete.

Once the complaint is received, BCHE will review and determine if our office has jurisdiction. The complainant will receive an acknowledgment letter informing her/him whether the complainant will be investigated by our office.

BCHE has 90 days to investigate the complaint. If more information is needed to resolve the case BCHE may contact the complaint. The complaint has 30 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive additional information within 30 business days, BCHE can administratively close the case. A case can administratively close also if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that was not a Title VI violation and the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident and explains whether any disciplinary actions, additional training of the staff member or other actions will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the closure letter or LOF to do so.

You may file with Brown County Heartland Express through the U.S. mail to:

• • Transportation Manager
    1900 N Franklin
    New Ulm, MN 56073

A person may also file a complaint directly to:

• • Minnesota Department of Transportation
    395 John Ireland Blvd
    Office of Civil Rights
    Title VI Specialist
    Mail Stop 70
    St Paul, MN 55155-1899