Brown County election officials have identified and are addressing a processing error where some mail ballot voters received balloting materials with mismatched outgoing and signature envelopes for the August 13 State Primary Election.  Out of an abundance of caution, it was decided to direct our print vendor to send replacement balloting materials to all mail ballot voters to preserve data integrity and ensure a fair election.   Mail ballot voters must use the replacement ballot, signature envelope and return envelope and return their ballot to the Brown County Auditor-Treasurer’s office by 8 p.m. on Tuesday, August 13, 2024, for their vote to count.  Downloadable Press Release

Request a Ride

 To Request a Ride

Ride requests should be made between 8 a.m. and 3 p.m. weekdays.

Phone: 1-507-359-2717
Toll Free: 1-800-707-2717
TDD: 1-507-359-6598

Rider Guide

Rides must be requested one business day prior to day of the ride.

Ride requests can be made up to 14 days in advance.

Same day requests will be honored if our prescheduled routes allow.

Bus Service Hours

Weekdays 8 a.m. - 5 p.m.
New Ulm Only 6:15 a.m. – 5:45 p.m.
Sunday New Ulm Only 8:00 a.m.- Noon

Closed on These Holidays

Office Information

Weekdays 8 a.m. - 5 p.m.
Closed on Saturdays, Sundays and Holidays

Located at 1900 North Franklin St. in New Ulm

Toll Free: 1-800-707-2717

Email Heartland Express

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Title VI Information


Human Services

Brown County Heartland Express operates with funding from and in partnership with MNDOTDOT Logo CMYK Reverse

Rider Guide

Heartland Express Driver helping a passenger onto the bus.

 Riders are expected to follow these rules of common courtesy and behavior when riding Heartland Express:

  • Fares are paid upon boarding. Drivers do not carry change, so please use exact change or tokens.
  • Ride safe! Always wear a seatbelt.
  • Be ready to board bus up to 10 minutes before scheduled pickup time and be visible to driver upon arrival. Driver will not wait beyond three minutes for boarding of the bus.
  • If the bus has not arrived within 10 minutes after scheduled pickup time, call dispatch at 507-359-2717 or 800-707-2717.
  • Bus will pick you up from the door of your pickup location and drop you off at the door of your destination.
  • Call with cancellations ASAP as no shows will prevent our system from functioning efficiently as possible. Three no shows will result in suspension of bus service.
  • Always be considerate of other passengers. Inappropriate language will not be tolerated.
  • Do not block the aisle.
  • There is a limit of four bags per rider. You are responsible for your belongings.
  • No smoking on or near bus.
  • Shoes and shirt are required.
  • Remain seated for entire ride.
  • No firearms, weapons, fireworks, hazardous materials or chemicals.

Driver Responsibilities:

  • Drivers will provide safe, courteous and respectful service.
  • They will assist passengers on and off the bus safely as needed.
  • They will provide use of wheelchair accessible lift upon request for boarding and departing.

Other guidelines:

  • Service animals are allowed.
  • We are not responsible for lost items.
  • We reserve the right to refuse transportation to any individual at our discretion.


In Town:
$1.50 or 1 white token, one way
In County:
$3.00 or two white tokens, one way
Nutrition Site:
$.75 or one Blue Token, one way (New Ulm Nutrition Site Only)

Save by Buying a Package of Tokens

  • Package of 10 white tokens $13 ($15 value) are available at most area banks and grocery stores throughout the county and at the Heartland Express Office.
  • Packages of 10 blue tokens $6.50 ($7.50 value) are available only at the New Ulm Senior Dining Site and the Heartland Express Office

Tokens Available At:

New Ulm:

  • Frandsen Bank
  • Alliance Bank
  • Citizens Bank
  • Hy Vee
  • Cash Wise
  • Bank Midwest

Sleepy Eye:

  • Schutz Family Foods
  • Randy's Family Drug


  • Springfield Market
  • Red Rock Bank


  • Choice Financial Savings


  • Alliance Bank


Mission Statement

Commitment to Excellence through Leadership, Teamwork, and Education


Department Directory

Hours: 8am to 4:30pm
(most offices)

Courthouse Address:
14 S State St
New Ulm, MN 56073