NOTICE TO BROWN COUNTY TAXPAYERS: 
No Show Policy:
It is Brown County Heartland Express intention to pick up and drop off all passengers in a timely manner. When we have passengers that no show the bus it disrupts our system. If you are not going to need the bus please make sure to give as much advance notice to the transit system as possible? If you no show the bus 3 times, we will call you and let you know that you will be suspended from the bus for 2 weeks. If you no show the bus 3 more times we will again notify you by phone, you that you would be banned from using the bus for one month. Continuous no shows will ban you from the bus for life.
Animal Policy:
Brown County Heartland Express allows service animals, and pets on the bus. Service animals must be in the passengers procession at all times, and must be leashed and not allowed to sit in the seat. Pets are allowed on the bus as long as they are in an approved carrier. The carrier must be handled by the passenger at all times. At NO TIME will the driver handle the carrier. Also the animals must be well behaved and the passenger must control their animal from loud barking or other animal noises. It will be at the discretion of transit management if any of these rules are not followed to not allow future rides on the bus for the animals.