Notice: The Brown County Landfill is closed today, 5-24-2024 due to weather conditions.

Request a Ride

 To Request a Ride

Ride requests should be made between 8 a.m. and 3 p.m. weekdays.

Phone: 1-507-359-2717
Toll Free: 1-800-707-2717
TDD: 1-507-359-6598

Rider Guide

Rides must be requested one business day prior to day of the ride.

Ride requests can be made up to 14 days in advance.

Same day requests will be honored if our prescheduled routes allow.

Bus Service Hours

Weekdays 8 a.m. - 5 p.m.
New Ulm Only 6:15 a.m. – 5:45 p.m.
Sunday New Ulm Only 8:00 a.m.- Noon

Closed on These Holidays

Office Information

Weekdays 8 a.m. - 5 p.m.
Closed on Saturdays, Sundays and Holidays

Located at 1900 North Franklin St. in New Ulm

Toll Free: 1-800-707-2717

Email Heartland Express

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Title VI Information


Human Services

Brown County Heartland Express operates with funding from and in partnership with MNDOTDOT Logo CMYK Reverse

Heartland Express Policies

No Show Policy:

It is Brown County Heartland Express intention to pick up and drop off all passengers in a timely manner. When we have passengers that no show the bus it disrupts our system. If you are not going to need the bus please make sure to give as much advance notice to the transit system as possible? If you no show the bus 3 times, we will call you and let you know that you will be suspended from the bus for 2 weeks. If you no show the bus 3 more times we will again notify you by phone, you that you would be banned from using the bus for one month. Continuous no shows will ban you from the bus for life.

Animal Policy:

Brown County Heartland Express allows service animals, and pets on the bus. Service animals must be in the passengers procession at all times, and must be leashed and not allowed to sit in the seat. Pets are allowed on the bus as long as they are in an approved carrier. The carrier must be handled by the passenger at all times. At NO TIME will the driver handle the carrier. Also the animals must be well behaved and the passenger must control their animal from loud barking or other animal noises. It will be at the discretion of transit management if any of these rules are not followed to not allow future rides on the bus for the animals.


In Town:
$1.50 or 1 white token, one way
In County:
$3.00 or two white tokens, one way
Nutrition Site:
$.75 or one Blue Token, one way (New Ulm Nutrition Site Only)

Save by Buying a Package of Tokens

  • Package of 10 white tokens $13 ($15 value) are available at most area banks and grocery stores throughout the county and at the Heartland Express Office.
  • Packages of 10 blue tokens $6.50 ($7.50 value) are available only at the New Ulm Senior Dining Site and the Heartland Express Office

Tokens Available At:

New Ulm:

  • Frandsen Bank
  • Alliance Bank
  • Citizens Bank
  • Hy Vee
  • Cash Wise
  • Bank Midwest

Sleepy Eye:

  • Schutz Family Foods
  • Randy's Family Drug


  • Springfield Market
  • Red Rock Bank


  • Choice Financial Savings


  • Alliance Bank


Mission Statement

Commitment to Excellence through Leadership, Teamwork, and Education


Department Directory

Hours: 8am to 4:30pm
(most offices)

Courthouse Address:
14 S State St
New Ulm, MN 56073