Request a Ride

Heartland Express Rider Guide (PDF)

To Request a Ride

Ride requests should be made between 8am and 3pm weekdays.

Phone: 359-2717
Toll Free: 1-800-707-2717
TDD: 359-6598

Bus Service Hours

Weekdays 8:00 am - 5:00 pm
New Ulm Only 6:15 am – 5:45 pm
Sunday New Ulm Only 8:00 am- Noon

Office Information

Weekdays 8:00 am - 5:00 pm
Closed on Saturdays, Sundays and Holidays

Located at 1900 North Franklin St in New Ulm

Phone: 359-2717
Toll Free: 1-800-707-2717

Email Heartland Express

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Title VI Notification (PDF)

Brown County Heartland Express Title VI Complaint Procedure (PDF)

Brown County Heartland Express Title VI Civil Rights Discrimination Complaint Form (PDF)

Human Services

Brown County Heartland Express is partially funded by:DOT Logo CMYK Reverse


COVID-19 Heartland Express Information

Mask Requirments:

When riding on public transportation, in a taxi, in a ride-sharing vehicle, or in a vehicle that is being used for business purposes.  Masks are mandatory.

As of July 25th, 2020, face masks are required on all public transit vehicles.  This decision has been removed from local and transit system authority and ordered by the state of Minnesota through the governor’s executive order. 

Please also note – anyone who indicates that they are unable to wear a mask due to a medical condition is allowed exemption from the rule. 

The Brown County Board of Commissioner’s extended free rides to January 1st 2021. Only individuals free of any symptoms of illness should ride the bus. If you need supplies, but are feeling ill, please ask someone else to use this free ride offer to pick up supplies for you.  

Please call Brown County Heartland Express dispatch office, Monday through Friday between the hours of 8:00 am to 3:00 pm at 359-2717 or 1-800-707-2717 to schedule your ride. All ride requests still need to be made at least one business day and up to 14 days in advance of your needed ride. Heartland Express buses operate in New Ulm, Monday through Friday from 6:15 am until 5:45 pm. Buses also operate in Sleepy Eye, Springfield and Comfrey, Monday through Friday from 8:00 am until 5:00 pm. All hours of operation are subject to change depending on demand and bus availability during this public health crisis. We always do our best to accommodate as many ride requests as possible while building route schedules as efficiently as possible. Your flexibility with specific pickup times will be greatly appreciated.

Our intentions are to offer this free service to those who are in need of this assistance the most. Brown County Heartland Express reserves the right to refuse service should we determine an individual is abusing this offer. Thank you for your understanding and choosing Brown County Heartland Express. Stay healthy

Requesting Rides:Heartland1

Calling to request ride(s) should be done by calling 359-2717 or toll free 1-800-707-2717 between 8 a.m. and 3 p.m. Monday through Friday. Request for rides need to be called in no later than 3 p.m. on the day prior to wanting the ride. Rides for Sunday and Monday need to be called in prior to 3:00 p.m. on Fridays. Rides can be requested up to two weeks in advance.  Calls received after 3:00 PM for ride requests wanted on the next business day are considered same day requests. All same day requests will be addressed at the start of the next business day and honored only if the schedule allows..

Actual pickup times could be adjusted based on the transit system's needs. Heartland Express will try to do everything possible to honor passenger's needs in a cost efficient fashion.

All riders should be ready 10 minutes before the scheduled arrival or departure times.

Standard wait time for the driver at a pickup location will be up to 3 minutes. It is very important to keep on time. The later the passenger is, the later the rest of the schedule gets making everyone else late as the day goes on. This is very important with a tight schedule that does not allow much flexibility.


Cancellations of rides need to be made up to 1 hour prior to the scheduled pickup time. This allows time for the dispatcher to contact the bus driver that was scheduled to make the pickup. This saves unnecessary travel time and is a cost saving for everyone.

Cancellations can be made by calling the Heartland Dispatcher or leaving your information on the answering machine at 359-2717 or toll free at 1-800-707-2717. TDD 359-6598.

Closed on the Below Holidays:

  • New Years Day
  • Easter Sunday
  • Sunday before Memorial Day
  • Memorial Day
  • July 3rd, In Honor of Independance Day
  • Independance Day
  • Sunday before Labor Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Sunday after Thanksgiving
  • Christmas Day

Transit Fare

In Town:
$1.50 or 1 white token, one way
In County:
$3.00 or two white tokens, one way
Nutrition Site:
$.75 or one Blue Token, one way (New Ulm Nutrition Site Only)

Discount Token Purchases

Package of 10 white tokens $13.00 ($15.00 value) are available at major outlets throughout the various communities.

Packages of 10 blue tokens $6.50 ($7.50 value) are available at the New Ulm Senior Dining Site or at the Heartland Express Office

Tokens Available At:  
New Ulm: Fransden Bank - Alliance Bank - Citizens Bank - Hy Vee - Cash Wise - Bank Midwest
Sleepy Eye: Schutz Family Foods - Randy's Family Drug
Springfield: Springfield Market - Red Rock Bank
Comfrey: Choice Financial Savings
Hanska: Alliance Bank



Data Practices:

Salary Compliance Notice:

Performance Measure Report:


Office Hours: 8am to 4:30pm (most offices)

Main Office Phone: 507-233-6600

Courthouse Address:
14 S State St
New Ulm, MN 56073

Individual Office Hours may vary.


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